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Updated 2026
Episode seven of The Studio and E-commerce Collective brings on Matthew Miller, operations leader at Saks Global and formerly senior manager of Studio Operations at Saks Fifth Avenue and studio operations manager at Hudson's Bay Company. Rich Summers talks with him about building and running studio operations at luxury retail scale, from a full studio relocation to what the view looks like from both sides of the visibility gap.
Hear it from Matthew Miller
A studio's performance is decided before a single product is shot
Listen to the full conversation on relocating Saks' studio without missing a single day of production.
Asked what studio leaders should focus on over the next couple of years, Matthew points to change itself: shifting technology, shifting customer expectations, and the discipline to focus on the change that actually matters rather than the noise around it.
Matthew is also a working artist with a Masters of Fine Art, and he speaks about how that practice keeps him curious and sharp as an operator. Details on his artwork and how to connect with him are in the episode description.
Listen to the full episode of The Studio and E-commerce Collective wherever you get your podcasts, and visit letsflo.co/the-collective for newsletters and upcoming events.
"No emergency should happen without a plan already in place to absorb it."
Matthew Miller, Saks Global
References & notes
Matthew Miller is an operations leader at Saks Global, formerly senior manager of Studio Operations at Saks Fifth Avenue and studio operations manager at Hudson's Bay Company.
RS
Rich Summers
Co-Founder
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6 mins
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