The Podcast
Episode
4
41 mins
#4 Inside a World-Class Studio With Alison Leibowitz
RS
Hosted by
Rich Summers
CEO Lets Flo
JS
Alison Leibowitz
| Guest
Head of Studio
About this episode
What does it actually take to build a world-class e-commerce studio from the ground up?
Alison Leibowitz spent 13 years as Head of Studio at Net-a-Porter, growing a team of 30 to 150 and increasing output capacity by 400%. In this episode, she sits down with Rich to share the lessons behind those numbers, from inheriting a reluctant team to keeping 150 creatives producing at their best without burning out.
Alison talks through how she hired for fit as much as talent, why stay interviews gave her a blueprint no exit interview ever could, and how opening the studio doors to the wider business changed everything. Oh, and why the COO left a site visit talking about a dance party instead of cost savings.
Honest, practical and straight from someone who has lived it. Essential listening for anyone leading a studio operation at scale.
Meet the speakers
RS
Rich Summers
CEO Lets Flo
· Host
Rich Summers, CEO and Co-Founder of Lets Flo, was talking about: the culture behind a high functioning studio, drawing out Alison's experience at one of the most demanding e-commerce operations in the world. He explored how the best studio leaders think about people and processes first, and how breaking down the black box mentality around studios leads to better relationships across the wider business.
JS
Alison Leibowitz
Head of Studio
· Guest
Alison Leibowitz, Head of Studio, was talking about: her 13 years leading the Net-a-Porter studio, growing the team from 30 to 150 people and quadrupling output in three years. She was clear that every operational challenge she faced was rooted in people and trust. She spoke about winning over a reluctant team, running stay interviews to retain top performers, opening the studio up to other departments, and letting the team identify their own workflow improvements. Her point was simple: when people trust their leader and feel connected to the impact of their work, that is when the magic happens.
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