The Podcast
Episode
1
25 mins
#1 Moving away from "We've always done it this way"
RS
Hosted by
Rich Summers
CEO Lets Flo
JS
Johan Santos
| Guest
Customer Solutions Architect
About this episode
In our first episode, Rich sits down with Johan Santos, a commercial fashion and e-commerce photographer with almost 20 years of experience across studios including Moda Operandi, Anthropologie and some of New York's biggest fashion brands. They talk about studio chaos: the spreadsheets nobody trusts, the workflows nobody questions, the data that's dead on arrival, and what happens when talented teams are too busy firefighting to fix the thing that's slowing them down. If you've ever thought "we've just always done it this way," this one's for you.
Meet the speakers
RS
Rich Summers
CEO Lets Flo
· Host
Rich Summers, Ceo and Co-Founder of Lets Flo, was talking about: the reality of studio chaos at the production level, the pressure of getting high volumes of product online faster, and how manual processes and admin end up pulling creative teams away from the work they should be focused on. He also spoke about what a well-run studio actually feels like, where creativity and production are working together rather than against each other.
JS
Johan Santos
Customer Solutions Architect
· Guest
Johan Santos, Customer Solutions Architect, was talking about: hard-won lessons from nearly 20 years inside some of New York's most demanding e-commerce studios. He shared stories of unfinished shoots, broken internal tools, and work that never made it to site due to poor data management. His point was clear: when studios have clean, living data that moves with the production process, teams stop chasing answers and get back to doing the work they care about.
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